Brought my bike for repairs. HC had the bike for a month before he called me back.
They could not provide an estimate nor give an estimate of how long the bike would be there. Three weeks later I went to HC, because phone calls were not returned. He hadn't finished the bike, but had another excuse. Race week took priority over my repairs, so they couldn't get to it.
A mechanic quit, There was too much to do. .Two months later, still had the bike, couldn't give an estimate for the astronomical bill, can't return phone calls.
All the guy does is give excuses that end up costing lots of money. Very unsatisfied with all aspects of service.